How do booking confirmations and reminders work?

Choose your emails

1. Go to Settings › Messages › Customer emails.
2. Turn each email on or off. They’re grouped under Bookings (Booking confirmation, Booking reminder, Booking cancelled), Online booking requests (Request received, Request approved, Request declined), Invoices & payments, Memberships (once you have membership plans) and Vaccinations.
3. Turn on Booking reminder, then set When it’s sent, such as 1 day before check-in.
4. Click Preview to see an email. To change its wording, click Edit template in the preview, then Preview and Save and Save template.
5. Click Save changes to save your switches and the reminder’s timing.

When each email goes

• The confirmation goes the moment your team makes a booking.
• Online bookings get Request received when the customer sends them, then Request approved or Request declined.
• The reminder is the only email you can time. It starts turned off, like the invoice and payment receipt emails. Turning it on schedules it for bookings you already have, and a reminder whose time has already passed is skipped.
• The Membership enrollment email is always sent.
• Emails come from your location’s name, and replies go to the email in Location details.

Text reminders

With the texting add-on, Settings › Messages › Texts has automatic texts. Click Add a text to add one, such as a reminder before a booking starts, a checked-out text or a groom complete text. It’s on once you click Add text. Any starter texts we add when we set up your number start turned off.

1. Click Change on a text to set how long before or after it goes and what it says. Insert detail adds things like the customer’s name or the booking’s date. Turn it on and click Save.
2. To turn texts on or off from the list, use their switches and click Save changes.
3. Under Sending hours, set the times automatic texts can go out, so none arrive late at night.

Tips

• To remind one customer now, choose Send email reminder from the booking’s menu. It works even when the automatic reminder is off, as long as the customer has an email address.
• Changing a booking’s dates doesn’t send a new email, but the reminder moves to the new dates.
• Booking confirmation and reminder emails include a link for customers to send vaccine records when a pet needs them.