See who’s coming and going
Open Dashboard and pick a tab: Boarding, Daycare or Grooming, or All if you offer more than one service. For boarding and daycare, the Arriving, Here, Leaving and Gone filters show who’s coming and going; grooming has a groomer filter instead. Use Today and the date control to look at other days.
Check a pet in
- On the pet’s row, click Check In. If the row says Confirm, confirm the booking first.
- In the panel, assign a room if the booking doesn’t have one yet, and check the check-in time. It starts at now.
- Click Finish check in.
If a required vaccine is missing, has no date or expires before the last day of the stay, or a required form isn’t filled in, Check In opens the reservation instead and says what to fix. Update the vaccine or waiver, or fill in or waive the form, then check in.
Check a pet out
- On the row, click Check Out and check the check-out time.
- Click Finish check out. AllPaws adds the stay, its add-ons and any fees, such as a late pick-up, to the customer’s bill. A required check-out form has to be filled in first.
- When there are charges to invoice, click Go to billing to create the invoice and take payment, or Close to bill later.
For grooming, check the pet in, click Complete when the groom is done, then check out. Complete adds the groom to the bill and sends a groom complete text, if you’ve added one under Texts.
Daycare with In & Out
For today’s daycare, choose In & Out on the Dashboard, next to List. Tick pets as they arrive, then click the button at the bottom, which names them, such as Check in 3 pets. If it says Next: room for a pet, pick that pet’s room first. Pets without a booking are booked for today at their last rate and room type, and get your usual booking confirmation. Tick pets as they’re picked up and click Check out (it names them too); each booking goes home with all its pets, at the time you ticked it. A pet that can’t be checked in or out yet, for example with an expired vaccine or a missing form, says why on its row.
Tips
- Made a mistake? Open the reservation, or the menu on the pet’s Dashboard row, and choose Undo Check In or Undo Check Out. Undoing a check-out removes its charges, and if anything was paid, AllPaws reminds you to refund it or keep it as credit.
- A pet that isn’t checked out stays on the Dashboard as overstayed. It’s charged up to the check-out time you enter, so enter the real time.
- Print the day’s run cards from the Dashboard’s Export menu with Print Runcards. If Print only after check-in is on under Settings › Booking & policies › Run cards, only checked-in stays print.